Payment Policy
Last updated: December 2025
Secure Payment Processing
All payments are securely handled by our PCI-DSS compliant payment service provider. LogoSmith does not store your full credit card information on our servers. All payment data is processed using industry-standard encryption.
When you enter payment information, it is transmitted directly to secure payment servers. We receive only:
• Last 4 digits of your card
• Card brand (Visa, Mastercard)
• Card expiration date
• Billing name
Accepted Payment Methods
Credit and Debit Cards:
• Visa
• Mastercard
Available payment methods may vary by region. Contact us at support@logosmith.pro if you need assistance.
Currency
LogoSmith supports multiple currencies for your convenience:
Supported Currencies:
• USD (U.S. Dollar) - Base currency
• EUR (Euro)
• CAD (Canadian Dollar)
• LKR (Sri Lankan Rupee)
• TRY (Turkish Lira)
• MAD (Moroccan Dirham)
• SAR (Saudi Riyal)
• AZN (Azerbaijani Manat)
• KZT (Kazakhstani Tenge)
You can select your preferred display currency using the currency selector in the website header. Prices are converted from USD at current exchange rates. Your payment will be processed in your selected currency. LogoSmith is not responsible for additional fees your bank may charge for international transactions.
Credit Purchases
LogoSmith operates on a credit-based model:
• Credits are purchased in advance as one-time payments
• No recurring charges or automatic renewals
• Credits do not expire
• You are charged immediately upon purchase
• Credits are added to your account instantly
• You receive an email receipt for each purchase
Credit Usage
Credits are consumed when you use LogoSmith services:
• AI Logo Generation: 10 credits per generation
• Logo Variations: 10 credits per variation
• Brand Kit Assets: 5 credits per asset
• Expert Review: Contact for pricing
Credit costs are displayed before each action. You will not be charged more than indicated.
Receipts and Invoices
After each successful payment:
• An email receipt is sent to your account email
• Receipt includes charge amount, date, and payment method
• View past invoices in Settings → Billing
• Download invoices as PDFs for accounting
Taxes
Prices displayed may not include applicable taxes. Depending on your location:
• Sales tax (U.S. customers)
• Value Added Tax (VAT) for EU customers
• Goods and Services Tax (GST) where applicable
Tax amount is calculated at checkout before payment confirmation.
Failed Payments
If your payment fails:
• You will receive an error notification
• No credits will be added to your account
• You can retry with the same or different payment method
Common reasons for failed payments:
• Expired credit card
• Insufficient funds
• Card declined by bank
• Incorrect billing information
Chargebacks
Your Rights:
You have the right to dispute transactions with your bank if you believe a charge is fraudulent, unauthorized, or incorrect. You may initiate a chargeback through your financial institution.
We Recommend:
Contact us at support@logosmith.pro first. We can often resolve issues faster and avoid account disruption.
Accounts with unresolved chargebacks may be suspended pending investigation.
Data Security
Your payment information is protected by:
• PCI-DSS Level 1 compliance
• TLS/SSL encryption in transit
• Tokenization (we never store full card numbers)
• Regular security audits
Contact
For payment or billing questions:
Email: support@logosmith.pro