Privacy Policy
Last updated: 10.11.2026
1. Who We Are
LogoSmith is operated by SYNAPSE SPARK STUDIO LTD, a company registered in England and Wales, company number 16576922, registered address Office 13464, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom. SYNAPSE SPARK STUDIO LTD is the controller of your personal data. This policy explains what we collect when you use LogoSmith, why, who receives it and how long we keep it. Contact: support@logosmith.pro.
2. Information We Collect
| What | When | Why |
|---|---|---|
| Name, email address and password (stored hashed) | Sign-up | To create and secure your account |
| Name, email address and profile picture from Google or GitHub | Sign-in with Google or GitHub, where offered | To create and secure your account |
| Business name, industry, description, target audience, keywords and colour preferences | Logo brief | To generate your logos |
| Generated logos, variations and brand kit assets | Generation | To show them in your account and let you download them |
| Notes for the designer and the package you chose | Expert service order | To deliver the expert service |
| Card number, expiry date, security code and card holder name; billing address, city, postcode and country if you enter them | Checkout | Passed to the payment processor to take the payment; we do not store the card number or security code |
| Credit purchases and credit use (amount, currency, date, status) | Purchase and use | To keep your balance and billing records |
| Name, email address and message | Contact form | To answer you |
| IP address, country derived from it, browser and device | Every visit, sign-up, sign-in and payment | Security, fraud and sanctions checks, and internal notifications to our team |
| Pages visited and features used | Only after you accept Analytics | Product analytics |
We do not ask for a phone number or a postal address at sign-up, and we do not send marketing emails.
3. Legal Basis for Processing
- Contract: to provide the Service, take payments and keep your credit balance
- Legitimate interests: security, fraud prevention, sanctions checks and internal notifications to our team
- Consent: product analytics, only if you accept Analytics in the cookie banner
- Legal obligation: keeping accounting records
4. AI Processing
Your logo brief (business name, industry, description, audience, keywords and colours) is sent to our AI model provider to generate your logos. We do not send your name, email address or payment details to it. We do not use your briefs or logos to train AI models.
5. Who Receives Your Data
- Hosting and database providers: run the website and store your account
- AI model provider: receives your logo brief to generate logos
- Payment processor: receives your card and billing details to take the payment
- Product analytics provider: pages visited and features used, only after you accept Analytics
- Our team’s messaging app: internal notifications of sign-ups, sign-ins, payments and contact-form messages (name, email, IP address and country)
- Authorities: when the law requires it
Some of these providers process data outside the UK and EEA under standard contractual safeguards. We never sell your personal data.
6. Data Security
Connections to LogoSmith are encrypted (HTTPS), passwords are stored hashed, and we do not store card numbers or security codes.
7. Data Retention
- Account data, briefs and generated logos: while your account exists
- Payment and credit records: as long as accounting law requires, then deleted
- Contact-form messages: as long as needed to answer you
To delete your account and data, email support@logosmith.pro from your account email address.
8. Your Rights
Under UK and EU data protection law you can:
- Access a copy of your data
- Correct inaccurate data
- Have your data deleted
- Receive your data in a portable format
- Object to or restrict certain processing
- Withdraw consent at any time (for analytics: clear the cookie-consent entry in your browser and choose again)
- Complain to the Information Commissioner’s Office (ICO) or your local data protection authority
To use these rights, email support@logosmith.pro.
9. Cookies
We use necessary cookies to keep you signed in and, only with your consent, analytics cookies. The full list is in our Cookie Policy.
10. Children
LogoSmith is not intended for anyone under 18. We do not knowingly collect data from children; if you believe we have, contact us and we will delete it.
11. Changes to This Policy
When we change this policy we update the "Last updated" date at the top of this page and, for material changes, show a notice on the website.
12. Contact
Privacy questions and requests: support@logosmith.pro
SYNAPSE SPARK STUDIO LTD
Company number 16576922
Office 13464, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom