Refund Policy
Last updated: December 2025
Our Refund Commitment
At LogoSmith, we stand behind the quality of our AI-powered logo design services. We offer a fair and transparent refund policy to ensure customer satisfaction while maintaining the sustainability of our business.
Refund Eligibility
AI Logo Generation:
• Full refund if generation not started or failed
• 50% refund if unsatisfied with quality (within 24 hours of generation)
• No refund after 24 hours or if logo has been downloaded
Expert Review Services:
• Full refund if work not assigned to designer
• 50% refund if quality issues reported within 48 hours
• No refund after final delivery accepted
Credit Purchases:
• Unused credits refundable within 14 days of purchase
• Used credits are non-refundable
• Minimum refund amount: $5 USD
Refund Process
1. Request Submission: Email support@logosmith.pro with your order details
2. Review Period: We review requests within 48 hours
3. Decision: You'll receive approval or explanation
4. Processing: Approved refunds processed within 5-7 business days
5. Confirmation: Email confirmation when refund is issued
Non-Refundable Items
The following are not eligible for refunds:
• Downloaded logos (digital delivery completed)
• Credits that have been used for any service
• Brand kit generation after delivery
• Services completed more than 30 days ago
• Accounts terminated for Terms of Service violations
Quality Disputes
If you're unsatisfied with logo quality:
1. Report issues within specified timeframes
2. Provide specific examples of quality concerns
3. Allow us to review and potentially regenerate
4. Independent review available for Expert Review services
5. Partial refunds based on verified issues
Refund Methods
Refunds are issued via:
• Original payment method (preferred)
• Account credits (instant processing)
Processing Times:
• Credit/Debit cards: 5-7 business days
• Account credits: Immediate
Special Circumstances
We may offer full refunds in cases of:
• Service outages preventing delivery
• Duplicate charges or billing errors
• Significant delays beyond promised timeline
• Technical errors affecting generation quality
• Force majeure events
Chargebacks
We encourage customers to contact us before initiating chargebacks. Accounts with chargebacks may be suspended pending resolution. We reserve the right to dispute unwarranted chargebacks.
Contact for Refunds
To request a refund or discuss concerns:
Email: support@logosmith.pro
Please include:
• Order/Transaction ID
• Date of purchase
• Reason for refund request
• Supporting documentation