Refund Policy

You can cancel a credit purchase within 14 days of buying it (your right of withdrawal) and get your money back for the credits from that purchase that you have not used. The refund goes to the original payment method, in the currency you paid, within 5-7 business days after we approve it. Credits you have already used are not refundable, except as described in section 2.

If a logo fails to generate, the credits for that logo are returned to your credit balance automatically, at the moment the failure happens. You do not need to ask, and you can retry at no extra cost. These credits go back to your balance, not to your card.

• Expert services are paid in credits when you order them.
• If no designer has been assigned to your order yet, email us to cancel it and we return the credits to your balance.
• Once a designer has started, the order cannot be cancelled. If we do not deliver what the order describes, we return the credits to your balance.

Duplicate charges and charges we made in error are refunded in full to the original payment method.

Email support@logosmith.pro from your account email address with the date and amount of the purchase. We reply within 2 business days and confirm by email when the refund is issued.

Please contact us before disputing a charge with your bank; we can usually resolve it faster. You keep the right to dispute a card transaction with your card issuer. An account may be suspended while a chargeback is open.

This policy does not limit the rights a consumer has under the law of their country of residence. See also our Cancellation Policy and Terms of Service.

Refund questions: support@logosmith.pro