Delivery Policy

LogoSmith is a digital service. Credits, logos and files are delivered in your browser; nothing is shipped.

Credits are added to your account as soon as your payment is confirmed. You can use them straight away.

Logo concepts are generated while you wait, usually within a few minutes. A progress indicator shows while generation runs.

• Logos download as high-resolution PNG files.
• Downloads are free and you can download a logo as often as you like.
• Your logos stay in your account while it exists; files you download are yours to keep.

Expert-service work is delivered to your account by the assigned designer. The expected turnaround for each package is listed on the Pricing page.

If a logo fails to generate, you see an error and the credits for that logo are returned to your balance automatically. You can retry at no extra cost.

Delivery or file access issues: support@logosmith.pro