Cancellation Policy

LogoSmith sells credits as one-time purchases. There is no subscription, no automatic renewal and nothing to cancel to stop future charges: we only charge you when you buy credits.

You can cancel a credit purchase within 14 days of buying it and get your money back for the credits from that purchase you have not used, to the original payment method. How to ask and how long it takes is in our Refund Policy.

Until a designer is assigned to your order, email support@logosmith.pro to cancel it and we return its credits to your balance. After a designer has started, the order cannot be cancelled.

• Email support@logosmith.pro from your account email address.
• If you want a refund of unused credits bought in the last 14 days, ask for it before we close the account; closing the account deletes your credit balance.
• We delete your account, briefs and generated logos. Download any logos you want to keep first.
• Payment records are kept as long as accounting law requires (see our Privacy Policy).

• Terms of Service
• Refund Policy
• Payment Policy
• Privacy Policy

Questions: support@logosmith.pro